Product questions

All our products are made in our workshops located at our homes. We are a local business in the town of Biggleswade. We source all of our materials from within the UK to support other UK businesses.

If you need to cancel or amend your order, please email us at:  dreadrock13@yahoo.com and we will assist you with your request.

Depending on choice of delivery, will depend if your item can be tracked. All mail is sent through Royal mail second class (unless other choices selected), this should take 2-3 working days from confirmation of dispatch.

Please email us at:   dreadrock13@yahoo.com with details of the fault and pictures (if possible), so that we can resolve the issue as fast as possible.

 Please email us at:   dreadrock13@yahoo.com with details of the fault and pictures (if possible), so that we can resolve the issue as fast as possible. 

All our jewellery is handmade and materials sourced within the UK, are sometimes bought as a limited item. If an item is popular, we do try our best to locate materials to create it again, but that is not always an option.

Please ensure that you are aware of any allergies to the products we use before making your purchase. If you would like clarity on what metal/leather/clay is used, please contact us on dreadrock13@yahoo.com.

If you require an earring hook of a specific metal, please contact us to see if we can customise this for you. We are unable to accept returns on earrings due to hygiene reasons. 

 If  you not are not entirely satisfied with a product, please contact us directly and we will do our best to resolve your issue as effectively and quickly as possible. We will do our upmost best to ensure that we keep you as a happy and satisfied returning customer.