Welcome to dreadrock
Welcome to dreadrock
We offer customers 14 calendar days to cancel their order because they have changed their mind. This cancellation period starts from the day you have received all of the items in your order.
If you received faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund.
• Items must be returned within 14 days of receipt.
• Items must be unworn and unused with the original labels still attached.
• Pierced jewellery cannot be returned for health and hygiene reasons, unless in a sealed and unopened packet.
• Hair accessories cannot be returned for hygiene reasons.
Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If this happens to you and you think we’ve made a mistake, you can Contact Us and we will discuss the matter with you further.
Items returned must satisfy the requirements of our Return Policy.
Returns can be done through Royal mail, at your own cost.
If the incorrect item sent, we will refund you the postage.
As soon as your item has been returned and meets our return policy, a refund will be issued to your original payment method.
If Royal mail is unable to deliver the parcel (for various reasons, please check their terms and conditions I need help with items returned to sender (5215) | Royal Mail Group Ltd ), as they will only hold an item for 18 days before returning it to us. Once we receive it, we will attempt to contact you, before issuing a refund for the item/s (this will not include the postage fee, if applicable).
All returned items will be refunded once they've been inspected by our team and meet our return policy.
If you need a different size or colour of an item, then you'll need to place a new order.